At Roots Custom Made Furniture Shop, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your information when you interact with us, whether online or in-store. By using our website or purchasing from our store, you agree to the terms set forth in this policy.

Last Updated: 13.09.2024

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

• Visit our website

• Make a purchase or request a custom order

• Sign up for our newsletter or marketing communications

• Engage with us on social media platforms

• Contact us through email, phone, or in-person at our store

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit card details, billing address, and other payment-related information.

• Order History: Details of purchases, including items purchased, order date, and shipping preferences.

• Website Usage: IP address, browser type, and browsing behavior on our website through the use of cookies and similar technologies.

2. How We Use Your Information

The information we collect is used to:

• Process and fulfill your orders, including shipping and handling

• Communicate with you regarding your orders, custom furniture requests, or inquiries

• Provide you with updates, promotions, and marketing materials (if you have opted in)

• Improve our products, services, and website experience

• Comply with legal requirements and industry standards

We will never sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to:

• Remember your preferences, such as language or currency settings

• Track website traffic and usage patterns for analysis

• Tailor our marketing efforts to your interests

You can control the use of cookies through your browser settings. However, disabling cookies may impact your experience on our website.

4. Third-Party Services

We may use third-party services to assist in processing payments, managing customer relationships, and analyzing website traffic. These services may have access to your personal information but only as necessary to perform their functions. We ensure that these third parties comply with strict privacy standards.

5. Data Security

We take the security of your personal information seriously. We implement a range of security measures, including encryption, firewalls, and secure payment gateways, to protect your information from unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information at any time

• Opt-out of marketing communications by following the unsubscribe link in our emails

• Request the deletion of your personal information, subject to legal requirements

• Restrict or object to the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at enquires@rootsfurniture.com.au

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Once no longer needed, we securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our website with the "Last Updated" date at the top. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Roots Custom Made Furniture
Email: enquiries@rootsfurniture.com.au
Address: 197 Johnston Street, Collingwood, Melbourne, VIC, Australia